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  • Costco Concierge

    To help us assist you quickly,
    please have the following
    information available
    when you call:

    • Name
    • Costco Membership Number
    • Costco Item Number
      (printed on your receipt)
    • Item Description and
      Model Number
    • Serial Number
    • Purchase Date

    TelevisionsComputersCamerasProjectorsSecurity Camera Systems
    FREE TECHNICAL SUPPORT
    EXCLUSIVELY FOR MEMBERS

    Toll-Free
    1-866-231-9731
    Available 24 hours a day, 7 days a week

    Receive free technical support and set-up help for any television, projector, computer, touch-screen tablet, camera, camcorder, MP3 player, security camera system you purchase at Costco Canada.


    • Speak with expert level technicians
    • Enjoy easy-to-understand answers to your set-up and product use questions
    • Get troubleshooting assistance
    • Obtain warranty information and assistance
    • Receive in-home service when in-home service is covered under manufacturer's warranty
    • English and French speaking agents available
    • All calls are handled in Canada and the U.S.
    • This service is available exclusively for Costco Canada members
    • Technical support for cellular phones is provided by the cell phone service provider.
    2nd YEAR WARRANTY

    Costco extends the manufacturer's warranty on televisions, projectors & computers (excluding tablets) to 2 years from the date of purchase if the manufacturer's warranty is less than 2 years.

    See the manufacturer's warranty for specific coverage terms. For warranty service, contact Costco Concierge Services at 1-866-231-9731 Toll-Free

    COSTCO'S ELECTRONICS RETURN POLICY
    Your satisfaction is Costco's top priority.

    Costco will accept returns within 90 days from the date of purchase for the following items:

    • Televisions
    • Projectors
    • Computers
    • Cameras
    • Camcorders
    • Touchscreen Tablets
    • MP3 Players
    • Cellular Phones