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  • Customer Service

    Welcome to Costco.ca Customer Service. How can we help you?

    Membership

    How do I order a Costco Membership?

    Costco has three types of membership: Executive, Business and Gold Star. Executive Members earn a 2% Annual Reward on most Costco purchases, and receive additional benefits on our member services.Click here for a detailed description of each membership.

    How do I renew my membership online?

    Click on the Renew Membership icon near the top of the home page.

    Choose from the choices provided on the membership page.

    If you are not currently logged in to Costco.ca, you will be directed to the Login page where you can enter your email address and password.

    If you have not previously registered, please complete the New Registration section to continue.

    When renewing your membership, please note that all cards on the membership (primary and spouse cards) will be renewed.

    If you are renewing a Business or Executive Business Membership; please enter the amount (excluding tax) from your Costco membership renewal statement.

    Please allow 24 hours to process and update your renewal. You will receive a confirmation e-mail upon completion of the renewal.

    How do I make changes to my existing membership?

    If changes need to be made to your existing membership, please e-mail us at: customer service or call (800) 463-3783 or visit your local warehouse.

    How do I upgrade to an Executive Membership?

    If you're a Costco member, you can upgrade to an Executive Membership by calling 1-800-463-3783, or by visiting your local Costco warehouse membership department. The Executive Membership fee will be prorated based upon the months remaining in your current membership. Your new membership card will be sent to you. A packet explaining the entire menu of business and personal services available in your area is available at the membership department of your local Costco.

    Do my Costco.ca purchases apply toward my 2% Executive Member Rebate?

    As long as your Executive Membership number is added to your online account, purchases on Costco.ca calculate the same way warehouse purchases do.

    What do I do if I forgot to enter my Executive Membership Number on my online order?

    If you forgot to enter your Executive Membership number on your online order or, you entered it incorrectly, please contact our Customer Service Team at 1-888-426-7826 or via e-mail at customer service.

    Which items are not eligible for the 2% Executive Membership reward?

    Click here to view items that are not eligible for the 2% reward.