PURCHASE TERMS October 30, 2010
PURCHASE TERMS October 30, 2010
These Purchase Terms ("Terms") apply to your purchase of products and services from Costco.ca ("Site") and do not alter in any way the terms or conditions of any other agreement you may have with Costco Wholesale Canada Ltd. ("Costco") for products, services, or otherwise, including the Terms of Use that govern your use of the Site.
Order Process and Shipping: We will send you an order confirmation e-mail once you complete your purchase. A shipping confirmation e-mail will be sent once your order ships. Costco.ca offers shipping in Canada only. We do not currently deliver to P.O. boxes, international addresses, and to a few limited geographic areas within Canada.
When is Your Credit Card Charged: Your credit card will be charged once the product or service you purchased has been shipped. When more than one item is requested on your order, we will charge your card for each item as it ships. Since shipping times vary by item, your credit card statement may reflect individual charges for each item as they are shipped. Before your credit card is charged, an authorization will be obtained for the amount of your order. For items with extended shipping time, your credit card may be re-authorized and funds will continue to be set aside (by your bank) for the remaining balance of your order - until costco.ca charges your card upon shipment of the item. All credit cards must be valid, authentic and you must be authorized to use them. If the charge is not authorized or accepted, we reserve the right to cancel your order without notice and with no further liability or obligation to you. We reserve the right to stop accepting credit cards from one or more issuers at any time.
Guarantee, Returns and Exchanges: Costco guarantees your satisfaction with the merchandise you purchase from us. Costco.ca merchandise may, subject to what follows regarding diamonds and certain electronic products, be returned to any of our hundreds of Costco warehouses worldwide. Or, if you wish to return or exchange merchandise directly to costco.ca, contact us at www.costco.ca/customer service. When returning items containing a 1.00 ct diamond or larger, Costco warehouses may require additional time to verify the diamond, in which case a refund will be approved upon positive verification. This process may require 2 to 5 business days. Televisions, projectors, computers, cameras, camcorders, iPOD / MP3 players and cellular phones must be returned within 90 days of purchase to qualify for a refund. For more information on Costco's Electronic Return policy, please click here. Costco may in the future restrict its return policy regarding other products. Restrictions will be shown on the corresponding product description page.
Order Changes or Cancellations: Your orders are processed electronically. We cannot make changes to the "ship to" address once an order has been placed. Once a product is released to the delivery agent, you will receive a shipping confirmation e-mail with updated tracking information (if available) including an estimated date of delivery. Orders cannot be cancelled or changed through the Site if merchandise has already been shipped. If you need to change or cancel an order after your order has been shipped, contact us at www.costco.ca/customer service, or phone us at 1-888-426-7826.