To continually provide our members with quality goods and services at the lowest possible prices.

In fulfilling its mission, Costco Wholesale Canada Ltd. (“Costco”) strives at all times to provide goods and services in a way that respects the dignity and independence of people with disabilities. We are committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in similar ways as other members. We will consider their needs in order to serve them better.

Costco will establish and implement measures, policies and practices respecting barrier-free access to our goods and services. Costco will work to identify barriers and remove barriers, and prevent new barriers from being created. Costco will also ensure that access to goods or services is available by alternate means on a temporary or permanent basis where barriers cannot be removed. Any fee or charge relating to accommodating a person who is disabled by a barrier will be imposed only if Costco cannot reasonably accommodate the person otherwise.

Costco is committed to acting in a manner consistent with applicable human rights laws.

Costco is committed to excellence in serving all members, including people with disabilities, and to carrying out our functions and responsibilities in the following areas:

Communication We will communicate with people with disabilities in ways that take into account their disability. Where accessible legislations apply, we will train our employees on how to interact and communicate with people with disabilities.

Assistive devices We are committed to serving people with disabilities who use assistive devices so that they may obtain, use or benefit from our goods and services. We will ensure that our employees are trained and familiar with various assistive devices that may be used by members with disabilities while accessing our goods or services. We will also ensure that our employees know how to use the following assistive devices available on our premises for members: washrooms, scooters and wheel chairs.

Home Delivery We recognize that Same-Day home delivery is a valuable service for members with disabilities who may face barriers accessing our warehouses. We are committed to ensuring these services are accessible.

Web content and apps We are committed to ensuring our websites and applications meet or exceed WCAG 2.1 Level AA guidelines.