This item is subject to some delivery restrictions. Please proceed to checkout to verify if delivery is available to your postal code.

Threshold Delivery is included in the quoted price. This service delivers to your first dry area such as a garage or covered porch. This service does not include in-home delivery, set up, assembly of items, or removal of packaging materials.

Room of Choice delivery is available for an additional fee quoted at check out. This service provides delivery to the Room of Choice in the home with a clear path. This service does not include set up, assembly of items, or removal of packaging.

White Glove is available for an additional fee quoted at check out. This service provides delivery to the Room of Choice in the home with a clear path. The service also includes packaging removal and basic assembly. 

Preparing for Your Delivery

Delivery Date Details: 
Appointment scheduled during checkout? Appointment is scheduled, see Delivery Time Window Details below.
Appointment not scheduled during checkout? (Estimated Delivery Date or Time Frame provided)

• Once the product has shipped, you will receive a ship confirmation email.
• To schedule your delivery, click the “Schedule Appointment” link from your ship confirmation email and follow the online scheduling steps.
• Deliveries must be scheduled within 30 days of receiving your ship confirmation email. If the order is not scheduled within this timeframe the order may be canceled and refunded.
• Our Partner Carrier will contact you by phone and/or email after 3 business days from the ship date to schedule an appointment in the event you do not schedule your delivery online. This may delay your delivery.
• Available delivery dates vary by region, Monday to Saturday.

Delivery Time Window Details:

• Your 3-hour delivery window will be provided to the phone number in the shipping address the day prior to delivery by 8:00 pm Local Time.
• Delivery windows will be scheduled between the hours of 7:00 a.m. and 7:00 p.m. (May vary by region).

Upon delivery, please inspect your item(s). A recipient at least 18 years of age must sign for delivery to be completed. Please note any damage to the item or packaging on the delivery paperwork.

Room of Choice & White Glove Services offered are subject to reasonable access to the area without damaging the purchaser's property or the product, or jeopardizing the safety of the delivery personnel.  Please check the measurements to make sure access will be available. In the event Room of Choice or White Glove is requested but suitable access is not available inside your home, the upgraded services may be denied.

Extraordinary delivery conditions may require an additional fee to be paid to Costco.
 

For more information about this product or for replacement parts, call the EBI Customer Service Centre at 1-866-967-7333 extension 227.