Member Feedback

Not only is Costco a premium employer, but based on member feedback, shopping at Costco is a premium experience as well. By providing high-quality products at the best prices in the market, a 100% satisfaction guarantee unheard of in the retail industry, and an optimum level of customer service, we continue to provide the best to our members.
There are plenty of shopping alternatives for our members, yet they remain loyal to Costco. Here are just a few testimonials that we are proud to share with you.
I would like to share my appreciation for Rachel, who works at the Saint John store. On more than one occasion her sweet smile and willingness to help the customers have made my day! She gives 150% to her job! Just recently I misplaced my Costco card. I was in a line with a pretty big order and as usual I was running late. I had picked up something from the Photo Centre and unfortunately, I was very preoccupied admiring the beautiful photo of my daughter and I left my card there. Rachel noticed I was stressed rummaging through my giant purse at the checkout and she offered to help. I was so pleased when her sweet smiling face returned with my card! I am thankful for staff like her! - Lisa D.
Costco in Peterborough is so fortunate to have Susan in the pharmacy. She goes that extra mile; nothing is too much bother for her. I've watched her with other customers and they are all treated equally fabulous. - Margaret C.
I have many favourite employees. Jason works at the gas station. He has worked in all the departments, I believe, and he is always helpful and polite. Charlene is an amazing young lady. She always has a smile on her face and is always happy. It shows that employees are happy working at their jobs when they treat customers with care. Thank you Prince George Costco. You are my favourite store to shop at when I'm home. - Cindy B.
There are a number of Costco employees at the Edmonton South Costco. They greet you, treat you with respect, and you can have a laugh with them. They are all-round super Costco employees! They are one excellent team and they are always there to help. How they put up with some of those customers totally amazes me. Please recognize the whole team! Cheers and thank you one and all for all you do for us! - Delores W.
I would have to give my vote to Christina at the Victoria Costco Optical Centre for her constant uplifting spirit. No matter what her mood is, she always does her utmost to make people around her feel great and comfortable. - Lynn M.
[The employees] are all good and give excellent customer service. One Boucherville Costco employee stands out, however. She carefully bagged our purchases and made sure our bags weren’t too heavy. She also has a beautiful smile! If memory serves me right, her name is Isabelle. - Tyler A.