This Accessibility Commitment outlines the policies and plans that Costco Wholesale Canada (“Costco”) will put in place to improve opportunities for people with disabilities and remove barriers to accessibility. This Accessibility Commitment is available in an accessible format upon request.

Costco respects and supports the requirements introduced under applicable accessibility laws to ensure a more inclusive, barrier-free country. These laws will benefit everyone in meeting the accessibility needs of persons with disabilities to create barrier-free environments through the proactive identification, removal and prevention of barriers.

This Accessibility Commitment will be reviewed and updated on a regular basis and will be posted on the Costco.ca website.

At Costco, our mission is to provide our members with quality goods and services at the lowest possible prices. We are committed to treating people experiencing barriers due to disabilities in a way that respects their dignity and independence. Therefore, our goal is to provide a barrier-free environment for all of our employees, members, job applicants, vendors, contractors and any other person who enters our premises. We are also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other members. We will meet accessibility needs of persons with a disability in a respectful, timely and effective manner.

The terms below are defined to provide a better understanding of the requirements outlined in the provincial acts.

Accessible formats: Formats that are an alternative to standard print and are accessible to people with disabilities. Accessible formats may include, but are not limited to large print, Braille, and audio electronic formats such as DVDs and CDs. When an alternative format is requested, we will work with the person with a disability to understand the specific need and make all reasonable efforts to meet their needs.

Barrier: Anything that prevents a person with a disability from fully participating in all aspects of society because of a disability. This includes physical barriers, architectural barriers, information or communications barriers, attitudinal barriers, technological barriers, and policies or practices.

Disability: Any:

1. degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness,
2. condition of mental impairment or a developmental disability,
3. learning disability or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language,
4. mental disorder, or
5. injury or disability for which benefits were claimed or received under the insurance plan under applicable provincial workers compensation legislation.