To help us assist you quickly,
please have the following
when you call:
- Costco Membership Number
- Costco Item Number
(printed on your receipt)
- Item Description and
- Serial Number
- Purchase Date
EXCLUSIVELY FOR MEMBERS
Available 24 hours a day, 7 days a week
Receive free technical support and set-up help for any television, projector, computer, touch-screen tablet, camera, camcorder, MP3 player you purchase at Costco Canada.
- Speak with expert level technicians
- Enjoy easy-to-understand answers to your set-up and product use questions
- Get troubleshooting assistance
- Obtain warranty information and assistance
- Receive in-home service when in-home service is covered under manufacturer's warranty
- English and French speaking agents available
- All calls are handled in Canada and the U.S.
- This service is available exclusively for Costco Canada members
- Technical support for cellular phones is provided by the cell phone service provider.
Costco extends the manufacturer's warranty on televisions, projectors & computers (excluding tablets) to 2 years from the date of purchase if the manufacturer's warranty is less than 2 years.
See the manufacturer's warranty for specific coverage terms. For warranty service, contact Costco Concierge Services at 1-866-231-9731 Toll-Free
Your satisfaction is Costco's top priority.
Costco will accept returns within 90 days from the date of purchase for the following items:
- Touchscreen Tablets
- MP3 Players
- Cellular Phones