Frequently Asked Questions
My Profile
- How do I register to shop on Costco.ca?
- How do I update my e-mail address?
- Why does it say my e-mail address has already been registered?
- Can I receive password information?
- How do I subscribe to Costco.ca special offers by e-mail?
- How do I unsubscribe to Costco.ca special offers by e-mail?
- What is Costco.ca's privacy policy?
- Is it safe to click on links provided to third party websites?
General Information
- How do I search for an item on Costco.ca?
- Can I receive product information?
- What is the Costco Concierge Service?
- What is the "Electronic Waste Recycling Fee" on my receipt?
- Why am I charged tax on my order?
- Can I receive a sales tax exemption for an online order?
- How do I order a Costco Cash Card?
- How do I use a Costco Cash Card?
- How do I check the available balance on my Costco Cash Card?
- How does my group request a donation from Costco.ca?
- Product Notices (Recalls)
- How do I apply for employment with Costco?
Membership
- How do I order a Costco Membership?
- How do I renew my membership online?
- How do I make changes to my existing membership?
- How do I upgrade to an Executive Membership?
- Do my Costco.ca purchases apply toward my 2% Executive Member Rebate?
- What do I do if I forgot to enter my Executive Membership number on my online order?
- Which items are not eligible for the 2% Executive Membership reward?
Product Reviews
Order
- Backordered Product
- Where is my order?
- Can I track my order?
- Can I add a Gift Message to my order?
- How do I add a Gift Message to my order?
- Why can't I find my order in order status?
- Does Costco.ca provide technical support?
- Can I cancel my order?
- Can I change my order?
- Why was my order cancelled?
- Why didnt I receive an e-mail confirmation of my order?
- I cannot find my order in order status.
- What methods of payment does costco.ca accept?
- What is the Card Identification Number?
- When is my credit card charged?
- Can I request a copy of my receipt?
- Can I get a history of orders I've placed on Costco.ca?
- Does Costco.ca guarantee my satisfaction?
Shipping
- Does Costco.ca ship outside Canada?
- Does Costco.ca ship to P.O. boxes?
- How long will it take to get my order?
- What shipping methods does Costco.ca use?
- When will my UPS shipment arrive?
- Can I ship to multiple addresses on one order?
- How do I ship to multiple addresses?
- Can I ship to a local Costco warehouse to avoid shipping charges?
- Why do some items say, "Extraordinary delivery requirements may necessitate an additional delivery fee to the carrier"?
- Why are you not able to ship to my postal code?
Returns, Replacements & Refunds
- How do I return an item?
- What is the process if I am expecting a UPS label via email?
- Are there special instructions if I have multiple items/multiple boxes to return?
- How do I return product that was delivered by a large freight carrier?
- The shipping box and product are both damaged, what should I do?
- My package is lost, what happens next?
- I am expecting a replacement. What do I do with the original damaged or defective product?
- Are there special instructions if UPS will be coming by to pick up the product?
- When can I expect to receive my refund?
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